Terms of Service

1. Who we are and acceptance

Business Growth Partners (the “Services”) is operated by Friends Realty Investments Ltd. (“BGP,” “we,” “us”). These Terms form a binding agreement between you and us. If you use the Services for a business, you confirm you are authorized to accept these Terms on its behalf, and “you” means that business.

2. What these terms cover

Everything we provide: AI Employees (receptionist, customer service and sales), automation workflows, the CRM platform included with your plan, the BGP AI assistant platform, marketing services, training, masterminds and events, and this website. Where a signed order form or statement of work says something different, that document wins for the service it describes.

3. Eligibility

You must be at least 18 and able to form a binding contract. The Services are business tools and are not intended for personal, household or consumer use.

4. Your account and your team

You are responsible for activity under your account and for keeping credentials secure. Give us accurate information and keep it current. If you add team members, you are responsible for their use and for the permissions and approval policies you assign them. Tell us promptly at info@businessgrowthpartners.ai if you suspect unauthorized access.

5. Plans, minutes, credits and billing

• Allowances reset each cycle. Included call minutes, AI employees, workflows and credits reset at the start of each billing period and do not carry over.
• Overage. Usage beyond your plan may be charged at our then-current rates or paused until the next cycle. We will tell you which applies to your plan.
• Automatic renewal. Subscriptions renew for the same period until cancelled, and you authorize us to charge your payment method on each renewal.
• Payments. Card payments are handled by our payment processor; we never store card numbers.
• Taxes. Fees exclude taxes, which are yours except taxes on our income.
• Non-refundable. Except where the law requires otherwise, fees already paid are non-refundable, including for partial periods.
• Price changes. We may change pricing for future billing periods with reasonable notice.
• Bundled bonuses. Included extras such as CRM access, marketing months, masterminds and training carry a stated retail value for reference only. They have no cash value, are not refundable or exchangeable, and end when your subscription does.

6. Calling, messaging and consent — your responsibility

Our AI employees place and answer calls and send messages as your business. That makes you the sender in law, and these duties are yours:

• Permission to contact. You must have a lawful basis to call or message everyone on the lists you give us, and you must honour do-not-call and unsubscribe requests promptly. You are responsible for complying with anti-spam and telemarketing rules, including Canada’s CASL and, where your contacts are in the United States, the TCPA.
• Recording notice. Where you enable call recording, you are responsible for announcing it and for obtaining any consent the caller’s jurisdiction requires — some require every party to agree, not just one.
• Disclosing automation. You are responsible for disclosing that a caller is speaking with an automated system wherever the law requires it.
• Your customers’ data. You confirm you have the right to give us the contact data you upload and to have us process it on your behalf.

If we receive credible complaints, or a carrier or platform flags your traffic, we may suspend calling or messaging on your account while we sort it out with you. We would rather do that than have your number blocked.

7. Acceptable use

• Do not use the Services to break the law, infringe rights, harass people, or send spam.
• Do not use them for fraud, impersonation, or to mislead people about who they are dealing with.
• Do not attempt to break into, overload, disrupt or reverse-engineer the Services, or work around their security or usage limits.
• Do not resell or share access outside your business without our written permission.
• Do not upload malicious code or content you have no right to use.

If use of the Services breaks these rules or puts other clients or the platform at risk, we may suspend the account while we resolve it with you.

8. The approval model in BGP AI

BGP AI can read from the tools you connect while answering you. Anything it writes or sends — an email, an invoice, a social post, a booking — is prepared as a task and executes only after approval. Human approval is the default, and you decide which team members may approve what.

An administrator can hand approval to Board AI instead. It reviews each proposed action against your business and your standing rules and approves or rejects it with a written reason; anything it cannot decide, or cannot review, comes back to a person. Board AI is software and can be wrong, so choosing it means accepting that an action may execute without a person seeing it first. That is your decision and your responsibility once made. Either way every action is logged with who or what approved it, and you are responsible for the policies you configure and the actions you approve.

9. Third-party integrations

BGP AI connects to services including Google (Gmail), Meta (Facebook Pages and Instagram), Intuit QuickBooks Online and GoHighLevel. Connecting one authorizes us to access and exchange data with it on your behalf using the permissions shown at that moment. Our Privacy Policy sets out exactly what we read, write and store for each.

By connecting a service you confirm that:

• You own the account or are authorized by its owner, and you have any consents needed from the people whose data it holds.
• Your use through BGP AI complies with that provider’s own terms — including Google’s API Services User Data Policy, Meta’s Platform Terms and Intuit’s developer terms — and with laws applying to what you send.
• You will not send unsolicited bulk messages or publish content you have no right to publish through any connected account.

Each connected service is governed by its own terms and we are not responsible for third-party services, their availability, or changes to their APIs. Disconnect any of them at any time from your Integrations page, which deletes the stored credentials immediately.

10. AI output and human review

Our Services use artificial intelligence to answer calls, transcribe conversations, and generate drafts, suggestions and actions. To do that, relevant content is sent to our AI providers under agreements prohibiting them from training on it; we do not train models on your data.

AI can be wrong, incomplete or unexpected, and similar outputs may be produced for other users. You are responsible for reviewing outputs before relying on or approving them. Nothing we produce is legal, financial, medical or other professional advice. The decisions remain yours.

11. Results and testimonials

Figures, case studies and testimonials on our website describe what particular clients achieved. They are illustrations, not promises, and your results will depend on your market, your offer and how you use the Services. We do not guarantee any level of leads, bookings, revenue or close rate.

12. Your content

You keep all rights to the business information, documents, recordings, contact data and other content you provide (“Your Content”). You grant us a limited licence to host, process and use Your Content solely to provide and improve the Services for you and to carry out the actions you approve. You are responsible for Your Content and for holding the rights and consents needed for us to process it.

13. Intellectual property

The Services — including software, agent designs, workflows, training materials, design and content other than Your Content — belong to us and our licensors. We grant you a limited, non-exclusive, non-transferable right to use them during your subscription. Training and mastermind materials are for your team only and may not be recorded, redistributed or resold. If you give us feedback we may use it without obligation to you.

14. Confidentiality

Each of us may see information the other treats as confidential. We each agree to protect it and use it only as needed under these Terms. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law.

15. Disclaimer of warranties

We work hard to keep the Services reliable, but they are provided “as is” and “as available.” To the fullest extent the law permits we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted or error-free, that every call will connect, or that AI outputs will be accurate.

16. Limitation of liability

To the fullest extent the law permits, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business or lost data. Our total liability for any claim relating to the Services is limited to the amount you paid us in the twelve months before the event giving rise to the claim. Nothing here limits liability the law does not allow us to limit.

17. Indemnification

You agree to defend and indemnify us against claims, damages and costs arising from Your Content, from calls or messages sent on your behalf to people you had no permission to contact, from your use of the Services in breach of these Terms, or from your violation of law or the rights of others.

18. Cancellation, suspension and termination

You can cancel at any time and keep access until the end of your current billing period. We may suspend or terminate access if you materially breach these Terms, if the law requires it, or if your use puts the Services or other clients at risk; where practical we will give notice and a chance to fix the issue. On termination, included extras such as CRM access and marketing months end with the subscription.

19. Your data after termination

After your account closes we retain and then delete your data as described in our Privacy Policy. You may request an export of Your Content within a reasonable period before deletion, and you may ask us to delete it sooner at any time by emailing info@businessgrowthpartners.ai. Neither request requires an active subscription.

20. Changes to these Terms

We may update these Terms as the Services evolve. When a change is material we will update the date above and tell you before it takes effect. Continuing to use the Services after an update means you accept the revised Terms.

21. Governing law and disputes

These Terms are governed by the laws of Ontario, Canada, without regard to conflict-of-law rules. You and we agree to the exclusive jurisdiction of the courts of Ontario, Canada, except that either party may seek injunctive relief where appropriate. Please contact us first — most things are quicker to resolve by talking.

22. General

These Terms and our Privacy Policy are the entire agreement about the Services. If a provision is unenforceable the rest stands. Our failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control.

23. Questions

If anything here is unclear, email info@businessgrowthpartners.ai. A real person will reply.